Billing Inquiry

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  business671cbcc708 · Member · Mar 15, 2021 at 8:14 am

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  POS 13/03 WORDPRESS [redacted by staff] – not sure what site this charge is for

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  staartmees · Member · Mar 15, 2021 at 8:16 am

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  You can check this charge at https://wpchrg.wordpress.com/

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  staff-mckluskey · Staff · Mar 15, 2021 at 11:51 am

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  Hi there!

  This is a plan renewal for enpointeballetacademy.com. As @staartmees mentioned, you can use the above page to search for all the details.

  If needed, you’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this.

  You can also check out this page and fill out the Account Recovery form to regain access to the correct account and manage your purchases from there:

  https://wordpress.com/support/account-recovery/.

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  dancestruckstudios · Member · Mar 15, 2021 at 8:11 pm

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  I cannot access the account as it SAYS the email and or account does not exist. The renewal date for enpointeacademy.com is April & yet I was charged on 13th March 2021 – I must CANCEL this charge & ask for a refund. The enpointeballetacademy,com business failed during COVID and no longer exists. I have tried to manage , recover and fix this however I am thwarted at every turn … please cancel the renewal – refund the money so I can move on,

  I have spent hours being pushed around in circles through forums, forms and getting no where trying to fix this and or contact you to get a clear and easy resolution
  This charge of $696.00 must refunded today

  Catherine

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  staff-doublebassd · Staff · Mar 15, 2021 at 11:52 pm

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  Hey there,

  I have canceled your subscription for enpointeballetacademy.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please fill out our account recovery form, we’ll see what we can do to assist you in regaining access to your account.

  You can use the transaction ID on your bank statement that you provided us to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!