Billing issue
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WordPress have debited £70.00 from my bank account which I didn’t authorise. I signed up for the free trial of WP Premium so I had to enter bank details, but I cancelled the trial, yet WP have still charged me £70.
My username is gozzer84. My email is (email visible only to moderators and staff). It has been debited from my Lloyds bank account. Can you help me arrange a refund please?
The blog I need help with is: (visible only to logged in users)
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Hi,
I tagged this for staff follow-up so they can assist you. Please be patient while you wait for their response.
Thanks!
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There are no upgrades or transaction records under your gozzer84 account.
Did you receive an emailed receipt from us? If so, which blog URL did it mention?
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Hi
No I didn’t receive a receipt or anything. I signed up for the free trial, cancelled it and the next thing I know I’ve been debited £70 from my bank account.
I can provide my bank statement as proof if required? I need to get this money back asap please.
This is what appears on my bank statement:
18 Aug 14
WPCHRG.COM CD 3311 DEB 70.00As I said, if required I will provide the actual statement if required.
Thanks
Dan -
No need for the statement, I just have to track down the charge now since it isn’t on your account. :)
What was the last name on the card?
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It looks like you have a second account with us under the blog http://dangostling.wordpress.com/
Do you recognize that blog? If so, just log in (it’s not under your gozzer84 account) and you can cancel and refund the upgrade under the Store section of the blog’s Dashboard.
If you don’t recognize that blog, please let me know!
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