Billing Issue

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  actonthat · Member · Mar 25, 2016 at 1:05 am

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  Hi,

  I really don’t feel comfortable talking about a billing issue with the community. I need to cancel a transaction I made earlier today. There must be someone private I can speak with.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 25, 2016 at 2:52 am

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: If you purchased a domain URL through wordpress.com and wish to keep it to use it on another site then, of course, there will be no refund for that portion of the upgrade.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Also,note that Automattic Inc. https://automattic.com/ owns WordPress.com and other products too like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Those who have a paid upgrade may use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer questions publicly or privately.

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  staff-ozmodiar · Staff · Mar 26, 2016 at 4:09 am

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  I’m not seeing any upgrades associated with the account that you are posting from.

  if you log into the account that DOES own the upgrades, you can reach livechat or email here:

  https://wordpress.com/help/contact