Billing issue
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I’m seeing a charge on my credit card from wordpress.com even though I’ve cancelled my premium upgrade the same day I purchased it. This purchase and subsequent cancellation happened some months ago and I’m just now seeing it on my bill.
Any help resolving this is greatly appreciated.
The blog I need help with is: (visible only to logged in users)
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Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. If you have a wordpress.org account and a wordpress.com account that could be confusing you.
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
This thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Good Morning –
I see that you purchased WordPress.com Premium on 8/27/16 and then cancelled the upgrade the same day. Doing this automatically triggered a refund. Our records show that there was an $86 refund processed.
Please enter the charge details into https://wpchrg.wordpress.com/
Typically, refunds only take about 7 business days to post back into your account. If you have not received these funds I recommend getting in touch with your bank to inquire about any delays.
I’m happy to answer any follow up questions!
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