Billing Issue

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  amorvsdinero · Member · Nov 8, 2016 at 1:54 am

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  In august I paid the $99 renewal fee (but did not log onto my site) …. despite the fact that I paid (i have the receipt and can see it on my banking statement) my site is instructing me that I need to renew…

  ANY idea here?

  If you know how else I can correct this with wordpress please help me

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Nov 8, 2016 at 5:12 pm

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  Hi there,

  I checked and confirmed that your premium upgrade has been renewed successfully and that you shouldn’t receive a notification to renew for quite some time. However, under a different user’s account associated with the blog, there is a domain registration that is about to expire (djphillywill.com). I take it that you are getting notifications for that upgrade.

  You’ll need to contact that user (or if you are that user, login) to renew or cancel that upgrade.

  Let me know if you have any questions. Thanks!