Billing issue

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  1champagneclub · Member · Nov 30, 2017 at 11:12 am

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  This should not have been billed via PayPal account.
  That PayPal account does not belong to this.
  Please refound back to PayPal.

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Nov 30, 2017 at 12:09 pm

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  Since this is related to billing of your WordPress.com site, I have added a tag “modlook” in this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers should be able to help you through this.

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  gemmacevans · Member · Nov 30, 2017 at 12:27 pm

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  Hi 1champagneclub,

  This should not have been billed via PayPal account.
  That PayPal account does not belong to this.

  Your account shows the Site Redirect for 1champagneclub.wordpress.com auto renewed on 30th November 2017. When you disputed the payment, PayPal issued a chargeback against us (which are used for fraud prevention):

  Chargebacks and Disputes

  When a chargeback is issued, all upgrades on your account are removed and the site is locked until you either pay a chargeback fee or cancel the dispute. Once you’ve done so, your account returns to normal. If the dispute was made in error please try to cancel it through the PayPal Resolution Centre.

  Do you wish to continue using the Site Redirect or would you rather receive a refund?

  Please let me know if you have any questions.