Billing issue

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  sestela72 · Member · Jan 11, 2018 at 2:46 am

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  I’d like to be contacted directly.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 11, 2018 at 2:50 am

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  If you have a billing issue you have a domain.

  What is the domain URL please?

  To manage purchases see here https://en.support.wordpress.com/manage-purchases/ and here https://en.support.wordpress.com/manage-purchases/#auto-renew

  To find your billing information go to your billing history page https://en.support.wordpress.com/billing-history/ and note this section
  https://en.support.wordpress.com/billing-history/#frequently-asked-questions

  Perhaps you have more than one username account. If so clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies before logging into it. Then check your Billing History page https://en.support.wordpress.com/billing-history/

  This maybe helpful too Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  Have you tried using this resource?
  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I will tag this thread with modlook for a Staff follow up. https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  timethief · Member · Jan 11, 2018 at 3:00 am

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  Note: I have located another username account that may be yours https://en.forums.wordpress.com/profile/sarahestela

  I did a google cache search and a WHOIS search for http://sarahestela.com and it seems have an expired domain. https://www.whois.com/whois/sarahestela.com

  Allowing a domain to expire
  When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/. Please read that support doc.

  If you are in the grace period you will not have to agree to pay a redemption fee set by the domain name registrar that wordpress.COM staff cannot waive.

  Otherwise, if you want Staff to try to recover the domain for you then you will have to agree to pay the redemption fee.

  If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

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  fstat · Staff · Jan 11, 2018 at 7:49 am

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  Hi there,

  If you want to contact us directly you can use the following form:

  https://wordpress.com/help/contact

  Alternatively, you can post your question in this forum thread and I’m more than happy to help you.