Billing Issue

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  samalotsolutions · Member · May 15, 2018 at 4:38 pm

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  I paid $270 and have a receipt (receipt ID#: 29103139) last month for the business plan for the entire year and it wanted me to pay another $300 today, which I did and then remembered I already paid and cancelled it. What is going on? Both charges show up in my billing history for the ‘business’ plan.

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · May 16, 2018 at 7:41 am

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  hi,

  I have tagged modlook for a Staff to help you with this.

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  fstat · Staff · May 16, 2018 at 11:27 am

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  Hi there,

  Looks like you purchased the Business plan for an additional year and then canceled it and issued a refund.

  Since you had previously purchased the Business plan I went ahead and restored it back to your account.