Billing Issue

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  friendsofjohnfrey · Member · Jan 19, 2019 at 12:43 am

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  I had a website in 2015. My billing history on your website shows 0. Your website shows that I do not have any saved credit cards. I have a receipt from 2015 that was emailed to me by your company.
  I just received a $99 bill on a different credit card and did not receive a receipt.
  When I look it up on your website – it says ‘Found It’ but not way to call and dispute or get additional information. Why should I have to post in a forum. This is a private matter. Very poor customer service.

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  shubhamgmath · Member · Jan 19, 2019 at 12:55 am

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  Hi friendsofjohnfrey

  Can you please let us know which site your are talking about?

  I am tagging this post as ‘modlook’ for staff attention please wait for some time they will get back to you.

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  staff-doublebassd · Staff · Jan 19, 2019 at 10:01 pm

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  Hi there,

  It appears that the charge is not associated with the WordPress.com account that you are contacting us from, but rather a different WordPress.com account. Do you know the URL of the site that you were charged for?

  Let me know and I’d be happy to assist. Thanks!