Billing Issue

  • Unknown's avatar
    broommusic · Member ·

    I canceled this account over a year ago, please refund me the current charge of $96 that was charged to my paypal account!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    Your account broommusic certainly wasn’t cancelled as you are still able to log in to it. Your site http://clublifemusic.wordpress.com/ has never been used.
    To find out what a charge is about, go to https://wpchrg.wordpress.com/. You find on the same page a form to contact the Billing Team.

  • kokkieh · Staff ·

    Hi there,

    As you’ve filed a dispute for this charge with your bank before you contacted us, we’re not able to refund you any more. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    I see you also have a ticket open with our billing support team. They will follow up with you via email, as we’re not able to help with disputed payments in the public forums.

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