Billing issue
-
Hi there, I purchased the Creator Plan without actually making a profile. The Transaction ID # is [redacted] if you need anything more from me I have the receipt. I just now made an account with out guys, can you help me locate this payment and possibly merge it into an account that I created?
Self-declared URL: Florida
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
-
Hi there,
Based on the Transaction ID you’ve provided, it looks like this purchase is associated with a different account than the one you’re currently logged into.
To manage your plan, you’ll need to log in to that other account. If you’re having trouble accessing our Account Recovery guide can help you regain access. Please visit https://wordpress.com/support/account-recovery/ for step-by-step instructions on how to recover your account.
If you encounter any issues along the way or have any other questions, please don’t hesitate to get back in touch with us. We’re here to help.
-
Good morning,
I am unsure what my user/email would be for the account that it’s associated with. I’m new to using WordPress so I am a bit confused on how I was even able to purchase a plan without creating an account. Can you tell me what email is on file with that purchase?
Thank you so much!
-
To ensure security, we’re unable to disclose specific account information.
However, since you have transaction IDs from charges on the account you’re attempting to access, you can use the Account Recovery form to verify ownership of the site. WordPress.com support can then assist you further. You can access the form here: https://wordpress.com/wp-login.php?action=recovery
Please provide as much information as possible, including a valid email address where Support can reach you.
Thank you for your understanding and cooperation.
- The topic ‘Billing issue’ is closed to new replies.
WordPress.com Forums 