Billing issue

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  starrcommonwealth452891156 · Member · Mar 28, 2024 at 1:24 pm

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  I still have not gotten an answer regarding a mystery charge on my credit card. I am waiting on an email back from help@ and a support rep named Ian. I need this resolved asap please.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Mar 29, 2024 at 1:50 pm

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  Hi there!

  I just took a look and unfortunately, it seems that we don’t have any record of purchases, transactions, or billing activity under the account you’re currently logged into. But don’t worry, we still want to help you out as much as we can.

  To get started, could you please provide us with the charge details at https://wpchrg.wordpress.com/ ? This will help us to identify the transaction and provide you with the assistance you need.

  To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.

  For example: WordPress XXXXXXXXXX.

  If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

  If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.

  I hope this information helps you out! Let me know if you have any further questions or concerns.