billing issue

• 

  kbuchtakf068dfa168 · Member · Jul 17, 2024 at 2:26 pm

  • Copy link
  • Add topic to favorites

  I was charged $19 but do not have an active site. How can I get this refunded and ensure I am not charged again in the future? The charge lists 24G00CU2HW; I’m thinking that’s an indicator for you to find the charge? There is nothing listed when I look under billing history.

  Self-declared URL: None
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staartmees · Member · Jul 17, 2024 at 2:33 pm

  • Copy link

  before cancelling a purchase, check this charge at https://wpchrg.wordpress.com/. If you still want to cancel, you can do so from that page.

• 

  helper-heroponriki · Member · Jul 18, 2024 at 6:40 pm

  • Copy link

  @kbuchtakf068dfa168

  I just took a look and unfortunately, it seems that we don’t have any record of purchases, transactions, or billing activity under the account you’re currently logged into. But don’t worry, we still want to help you out as much as we can.

  To get started, could you please provide us with the charge details at https://wpchrg.wordpress.com/ ? This will help us to identify the transaction and provide you with the assistance you need.

  To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.

  For example: WordPress XXXXXXXXXX.

  If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

  If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.

  I hope this information helps you out! Let me know if you have any further questions or concerns.