billing issue

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  soulbuoy · Member · Aug 3, 2024 at 7:41 pm

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  I stopped auto-billing for my creator account but it seems I’ve lost all access to creator benefits even though there are several months remaining on the paid account.
  How do I re-instate creator benefits to last until next renewal date? When I try, it wants to start all over for another $300 starting today.
  Any help appreciated!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Aug 9, 2024 at 2:22 pm

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  Hi there!

  It looks like you cancelled the plan instead of disabling auto-renew, which then removed the plan from your account. I’ve restored it back to your account.

  Please review your site to make sure it’s looking as expected as cancelling these plans can revert some design elements. If there are elements missing, you can restore your site from a backup by following the steps here: https://wordpress.com/support/restore-your-site-after-the-plan-expires/#step-2-restore-a-backup

  I hope that helps! Let us know if you have any questions or need help with anything else.