Billing issue

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  blundgren6 · Member · Sep 15, 2025 at 5:27 pm

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  Wordpress continues to auto bill me annually fr an account THEY cancelled years ago. My email address has changed since then and I am unable to contact them.

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  sajjadisbrilliant · Member · Sep 30, 2025 at 8:59 am

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  Hey,

  I can absolutely see how frustrating it must be to keep receiving charges for an account you no longer use — I’m here to help get this sorted.

  Since it sounds like your previous account is still set to auto-renew, we’ll need a bit of billing info to locate it and stop future charges. Here’s what to do next:

  • Please locate a recent billing receipt and copy the Transaction ID (TXN ID) from it.
  • You can find instructions here: https://wordpress.com/support/billing-history/#retrieve-a-transaction-id
  • Once you have the ID, email us at help@wordpress.com from your current email — this lets us securely verify and access billing details.
  • After we receive your email with the TXN ID, we’ll take the necessary steps to cancel the renewal and review refund eligibility, if applicable.

  Thanks!