Billing issue – Cancel Automatic payment

  • Unknown's avatar
    climaxmarketinggroup · Member ·

    Hi, I only used this service for a few weeks after deciding it wasn’t for me. I have cancelled all my subscriptions but i got billed for $396 yesterday. I need to cancel the automatic payment so this does not happen again and i please need this money refunded as dont use this service and never authorised this payment to go through.
    [redacted]

    I have clicked the manage subscriptions tab in the email and no where does it state where i can cancel the automatic payment. Please do so and please refund the 396$ charge. Thanks

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    We offer a full refund on all upgrades if you contact us within 14 days, but in this case it appears that you have also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks.

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