[Billing Issue] Refund not processed, and cannot access human support

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  nickparkab116d84d7 · Member · Aug 8, 2025 at 1:03 pm

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  Hi, I made three purchases on August 8, 2025. One of them ($105.60) has been successfully refunded, but the other two charges ($24.20 and $22.22) still show as “New Purchase” in my billing history.

  I tried requesting a refund through support chat, but I was told that human support is only available for paid users. However, I originally paid for these services and now I’m unable to get any help.

  This is quite urgent. I’d appreciate any guidance or help on how to get these refunds processed.

  Thanks in advance.

  The blog I need help with is: (visible only to logged in users)

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  elcristofue · Member · Aug 8, 2025 at 1:10 pm

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  Hello @nickparkab116d84d7! I’ll be happy to assist you with this.

  After checking your account, I can confirm that all the purchases you recently made were successfully canceled, and the refund was correctly requested and processed.

  Once processed, refunds usually take about seven to ten business days to appear on your bank or credit card statement.
  
  If you need further help with this, feel free to email us directly at help@wordpress.com. For privacy reasons, we’ll be happy to continue helping you from there.

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  nickparkab116d84d7 · Member · Aug 8, 2025 at 1:14 pm

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  Just to provide further proof, here are the screenshots from my bank statement showing the charges and only partial refunds.

  As you can see:

  • ₩149,756 was charged, but only ₩34,341 was refunded.
  • ₩31,557 was charged and fully refunded.

  This confirms that part of the payment was never refunded.

  I really hope this helps in resolving the issue. Thanks again.

  

  

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  elcristofue · Member · Aug 8, 2025 at 3:50 pm

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  Thanks for letting us know about this, @nickparkab116d84d7!

  After taking a closer look, I noticed that the refund was processed as a reversal, which means the original charge should just disappear from your bank statement instead of showing up as a separate refund. It may look like the charge was never made at all.

  If you don’t see that change within a few days, feel free to let us know, and we’ll be happy to help you further.