Billing Issues

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  siraccasw · Member · Jun 18, 2013 at 3:13 am

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  I was trying to purchase a theme “Forefront”, after choosing to place order, I did not receive the order confirmation page, hence I tried to go back to the purchase page again and tried to resubmit two more times, still no luck with confirmation page.

  I went back to check the billing history, I saw three orders for the same theme. Please refund the charges for two orders at the earliest.

  Webmaster
  Anand

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Jun 18, 2013 at 3:16 am

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  Flagged for the staff to review your account

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  kathrynwp · Staff · Jun 18, 2013 at 6:58 pm

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  Hi Anand, I’ve refunded the two duplicate $75 charges. It can take 1-2 weeks for a refund to be reflected on your account.

  Just let me know if you need further help.

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  allexmarc · Member · Jun 24, 2013 at 4:02 pm

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  I wondered why there were two charges relating my domain on 15/05/2013.

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  timethief · Member · Jun 24, 2013 at 4:05 pm

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  Volunteers can’t help with financial issues. If you wish to contact Staff about the charges you see on your statement, here > Dashboard > Store > Billing History then please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged