Billing Issues

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  preetitorul · Member · Jul 29, 2013 at 4:35 pm

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  I purchased the anthem theme and was charged twice for it, by WordPress.

  Please contact me ASAP to issue a refund.

  – Preeti
  (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 29, 2013 at 4:37 pm

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  Hello there,
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle

  Note: It takes from 1 – 2 weeks for the refund to be received.