Billing issues

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  intelligenceth · Member · Aug 19, 2021 at 1:47 am

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  Pls assist me with the reinstate of my site
  My payment $447 is Charged to my credit card and I can’t access my website

  Site: https://intelligencetuitionhubcom.wpcomstaging.com.
  WP.com: Yes
  Correct account: Yes

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  aisajib · Member · Aug 19, 2021 at 7:33 am

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  Hi there!

  It looks like you reported the most recent auto-renewal of the Business plan and the domain registration to your payment service provider as unauthorized/fraudulent. Because of this dispute, the related subscriptions were canceled.

  To proceed, you’ll need to do one of the following:

  1. Contact your payment service provider and cancel/close the dispute with this payment.
  2. Within your WordPress.com account, go to this link and pay the chargeback fee. Then, you’ll need to upgrade the site to the Business plan and pay the fee of S$447.00 (since the original payment is disputed).

  You can learn more about chargebacks here: https://wordpress.com/support/payment/chargebacks/

  If you have more questions about this, please email billingsupport@wordpress.com directly from the email address you used on your WordPress.com account.

  Regards

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  intelligenceth · Member · Aug 19, 2021 at 12:53 pm

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  Dear Sir, kindly assist me with the reinstatement of my website for intelligence tuition hub for the amount $447. This amount has been charged to my new credit card by Amex. Previously it was disputed because this amount was auto deducted from my ex spouse supplementary credit card to me, who without my knowing disputed the charges.
  Kindly pls out of goodwill to waive the charges for the previous unnecessarily inconvenience caused and help me.

  Regards
  Sharon Loh

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  aleone89 · Staff · Aug 19, 2021 at 2:14 pm

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  Hello Sharon,

  Many thanks for reaching back out.

  Please follow the steps above to help bring this to a resolve.

  Many thanks.

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  intelligenceth · Member · Aug 20, 2021 at 2:40 am

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  Which steps?

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  fstat · Staff · Aug 20, 2021 at 7:06 am

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  Hi there,

  I see that you have opened multiple tickets with our Billing Support team. Please wait for their reply as we cannot help with such issues on the public forums.