Billing issues

  • Unknown's avatar
    authoranitajoe · Member ·

    I have set up a domain name through hostgator and have submitted payment. I was instructed to unlock my domain on my old wix account – or so, I thought. Now I see that this website is asking for another payment. I need help. Thank you

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    I have checked the WordPress.com account and see that you have added the Explorer plan and a couple of domain in the checkout. Are you referring to this?

    You can go to your checkout from this link: https://wordpress.com/checkout/

    Let me know if you are trying to set up a WordPress.com site with a domain and if yes, please share the domain name so that we can check this further.

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