Billing issues with WordPress Premium

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  springboardretail · Member · Aug 5, 2014 at 4:01 pm

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  I don’t know if anyone had this problem, but I upgraded to WordPress.com Premium while I was using the Premium 14 day free trial. I entered my credit card information, and I thought I had purchased the WordPress.com Premium upgrade, and everything was working initially. Now, after a week I can’t use the Premium upgrade features. I checked my billing information and it looks like I was never billed for the Premium upgrade either. I am wondering how the Premium upgrade disappeared, and whether I should just purchase hte upgrade again.

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · Aug 5, 2014 at 9:40 pm

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  Hi there!

  I’m sorry about that. I don’t see any transactions on your account failed or successful. You can always see your complete billing history through Store > Billing History.

  You can go ahead and purchase the Premium upgrade here:

  WordPress.com Premium [Redirects to Plans]

  Let me know if i can help with anything else!