Billing Matter

• 

  robertlamuel · Member · Nov 13, 2018 at 12:10 pm

  • Copy link
  • Add topic to favorites

  Good Morning, I have not used this site in a long time, yet I am being billed for a plan that is not active. Can someone please assist me with this matter?

  The blog I need help with is: (visible only to logged in users)

• 

  ninadpatil01 · Member · Nov 13, 2018 at 12:16 pm

  • Copy link

  Hi there,

  I am tagging this thread with MODLOOK so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

• 

  gemmacevans · Member · Nov 13, 2018 at 3:50 pm

  • Copy link

  Hi robertlamuel,

  The account you are contacting us from hasn’t purchased any upgrades on WordPress.com — robertlamuel.wordpress.com is using the Free plan.

  What is the address of the site you are being billed for? Please don’t share any transaction IDs on these forums, a site link is the only information I need for now.

  You could also try logging in using the email address your purchase receipt was sent to. Once logged into the correct account, it should be possible to manage the upgrades from the Manage Purchases page in that account.