billing payment

  • Unknown's avatar
    des19543 · Member ·

    You have been taken $7.00 a month out of my bank account

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    The WordPress.com account you’re using to post here has never bought anything from us, and we don’t even have a credit card on file for you. So if you’ve been charged, it’s for renewal of an upgrade that belongs to a completely different account.

    If you’re not sure what site or account the charge is for, please search for the charge at https://wpchrg.wordpress.com/ – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

    You’ll also have an option to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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