Billing problem
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Hello,
You can probably see from my history that I’m not using this account much. I’d mostly forgotten about it until recently. I did not know I was set up with a premium account, and I certainly had NO CLUE that it was set up on auto renew.
Which it did. Christmas week. Overdrawing my account (thanks for that).
It renewed a month before the anniversary of my original purchase, which is weird. And, when I tried to request a cancellation/refund (less than 3 days from the transaction), I received a message that I wasn’t in the 30 day window.
I’m exhausted and disappointed. Please send me my refund. It might cover my overdraft fees.
Thanks,
AThe blog I need help with is: (visible only to logged in users)
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Hey there,
I am more than happy to refund your recent auto-renew transaction.
I wanted to make certain that it’s all right with you that when I do, your custom domain name, sintatrathehusky.com, will expire on January 21, 2015. As long as losing the domain is a-ok with you, I can go ahead and make the full refund.
If you’d like to keep the domain name (you don’t even have to use it here…you can use it on a site you host elsewhere), I can refund you all but the $18 for the domain registration.
Either way, I can take action as soon as I hear back from you. In the meantime, I see that you haven’t yet turned off auto-renew for your site. I’ve taken the liberty to do that for you, since it sounds as if you don’t need/want it. Let me know.
Looking forward to hearing from you. Thanks very much.
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Thanks so much for your quick response!
Yes, I’d like the refund of the $99 fee for the premium account (Paypal transaction ID #3H026773K08787915). And thank you for taking me off of auto renew.
However, I don’t see how I’d lose the domain, as I was also billed $26 as an annual registration fee for sinatrathehusky.com, over and above the $99 premium account fee. Perhaps this should have only been $18?
Thank you again for helping me sort through all of this. The transaction details for the $26 charge are listed below:
Transaction Completed (Unique Transaction ID #9CM396788L687973X)
Original Authorization
Date Type Status Details Amount
Dec 21, 2014 Authorization To WordPress.com Completed Details -$26.00 USDRelated Transactions
Date Type Status Details Amount
Dec 22, 2014 Add Funds from a Bank Account CompletedYour transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is complete.Details $26.00 USD
Dec 22, 2014 Billing Agreement Payment Sent Completed … -$26.00 USDOriginal Authorization:
Total Payment: -$26.00 USD
-$26.00 USDBusiness Name:
WordPress.com (The recipient of this payment is Verified)
Email:
(email visible only to moderators and staff)
Billing Agreement ID:
B-6L661986AE197263T
Billing Description:
Your subscription will automatically renew each year. You may disable auto renew at any time from your WordPress.com dashboard.
View Billing Agreement DetailsTotal amount:
-$26.00 USD
Fee amount:
$0.00 USD
Net amount:
-$26.00 USDSales Tax:
$0.00 USDDate:
Dec 22, 2014
Time:
17:22:45 PST
Status:
Completed -
You did indeed have the two different purchases! I have gone ahead and cancelled the WordPress.com premium and have refunded you the $99. Depending on your band and their policies you should see your refund appear in the next few days to few weeks.
Sorry for the delay!
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No worries on any delays – this was a terrible time of year to have billing problems. I’m super impressed with how quickly everything was cleared up. Many thanks to everyone who helped over the holiday weekend!
When I get around to doing something with the site, I’ll definitely stick with WordPress.
Thanks again!
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Thanks so much for your kind words! Glad to hear that we were able to impress.
I hope you have a great week and a Happy New Year. :)
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