billing problem

  • Unknown's avatar
    stpimages · Member ·

    I have updated my credit card FOUR times now. I received yet ANOTHER email today saying that my renewals pending failed due to expired credit cards. I am SICK of updating the credit card every time a renewal comes up. Why in the WORLD does updating the card once not work for every upgrade? This is TRULY a pain in the ass I don’t need. HELP!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hello there,

    I’m so sorry that you’re dealing with this inconvenience. It does appear as if you’ve managed to make some successful financial transactions/upgrade renewals today.

    Were you able to find a solution to your issue? If not, please let me know exactly what upgrades you’re trying to renew — and on which sites. I can email you a manual payment request, and I’ll see that your renewals are completed properly.

    Looking forward to hearing from you. Thanks very much.

  • Unknown's avatar
    stpimages · Member ·

    I did make the payments, but the requirement to update a credit card for EACH of a dozen renewals is not just a pain in the arse, it is a HUGE pain in the arse. Please make your website current so that when my credit card is updated, it is updated for ALL renewals. I literally had to go in and update the credit card for EACH renewal. This is the digital age. Please step into it.

    Todd Parker, CPP

    Certified Professional Photographer

    STP Images

    2411 Washington Suite 469

    Houston, TX 77007

    281-501-0046

    Jesus replied, “Peace I leave with you; my peace

    I give to you. I do not give to you as the world

    gives. Do not let your hearts be troubled and

    do not be afraid.”

    John 12:27

    From: WordPress.com Support Forums [mailto:(email visible only to moderators and staff)] Sent: Thursday, January 08, 2015 1:56 PMTo: (email visible only to moderators and staff): [WordPress.com Forums] billing problem

    thatrobyn replied to a forum topic that you subscribe to

    in response to the topic “billing problem”:

    Hello there,

    I’m so sorry that you’re dealing with this inconvenience. It does appear as if you’ve managed to make some successful financial transactions/upgrade renewals today.

    Were you able to find a solution to your issue? If not, please let me know exactly what upgrades you’re trying to renew — and on which sites. I can email you a manual payment request, and I’ll see that your renewals are completed properly.

    Looking forward to hearing from you. Thanks very much.

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    Thanks for flying with WordPress.com

  • Unknown's avatar
    thatrobyn · Member ·

    Todd,

    I understand, and am sorry you were inconvenienced.

    Our system works on an upgrade by upgrade basis. Many blogs have multi-users, with different users responsible for each upgrade, or single users who utilize many different credit cards. Because of this, each credit card account is compartmentalized and linked to a single upgrade. There isn’t a way I can adjust this for you, unfortunately.

    However, I think your idea is a really good one. I think it’s definitely worth adding it to our WordPress.com Ideas Forum. It’s handy for our developers to see what would make our users’ experiences better. If you have a moment, here’s a link to that forum:

    https://en.forums.wordpress.com/forum/ideas

    I appreciate your suggestion, and will also pass it on, internally.

    Thanks again and happy new year to you.

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