billing problem

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  jas10psuedu · Member · Dec 13, 2017 at 3:42 pm

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  How do I contact a live person to straighten out a billing problem in the united states?

  The blog I need help with is: (visible only to logged in users)

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  staff-frank · Staff · Dec 13, 2017 at 4:40 pm

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  Hi there,

  I have added the tag modlook to this thread for staff attention. Someone will assist you as soon as they are available.

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  gemmacevans · Member · Dec 13, 2017 at 4:57 pm

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  Hi jas10psuedu,

  There are no upgrades owned by the account you are currently contacting us from. Can you tell me more about what you need help with? Which site did you purchase an upgrade for?

  If you let me know, I’ll be happy to take a look.

  Thanks!

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  jas10psuedu · Member · Dec 13, 2017 at 5:36 pm

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  I am not trying to upgrade. I just want to pay for the current account we had. it is regarding this transaction. Receipt ID: [redacted]
  Transaction ID: [redacted] this says it is paid for and when I go into the account it says it does not exist.

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  kathleenalexanderportfolio · Member · Dec 13, 2017 at 8:07 pm

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  I need to speak with someone to solve a billing issue.

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  gemmacevans · Member · Dec 14, 2017 at 9:11 am

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  Hi jas10psuedu,

  I’ve been able to find the purchase you are referring to. It is owned by a another account so I’ve sent an email to the address we have on file for the owner. I’ll follow up with you there for more information.

  I’ve removed the transaction information you provided as these forums are a public place :)

  kathleenalexanderportfolio — please use this link to start a new thread for your question and tag it with modlook. We’ll then be able to look at your account.