billing problem

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  asianbiketourvideos · Member · Aug 9, 2013 at 2:50 am

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  I just renewed my vp account successfully by credit card.
  I also renewed my vp space of 25gb successfully by credit card.

  But when I tried to upgrade the amount of space from 25 gb to 50 gb using the same exact credit card I used moments before the payment was not successful.
  I tired several times using 2 different credit cards.

  There is adequate funds in my bank account,

  What is wrong?

  The blog I need help with is: (visible only to logged in users)

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  asianbiketourvideos · Member · Aug 9, 2013 at 2:51 am

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  I just renewed my vp account successfully by credit card.
  I also renewed my vp space of 25gb successfully by credit card.

  But when I tried to upgrade the amount of space from 25 gb to 50 gb using the same exact credit card I used moments before the payment was not successful.
  I tired several times using 2 different credit cards.

  There is adequate funds in my bank account,

  What is wrong?

  The blog I need help with is asianbiketourvideos.wordpress.com.

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  kathrynwp · Staff · Aug 9, 2013 at 7:28 pm

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  Hi there, the transaction didn’t go through because the transaction was declined by the issuing bank.

  You could either try a different card, or suggest you contact your bank or credit card company to find out why they blocked the transaction and whether they can lift the block.

  Just let me know if you need further help.

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  kathrynwp · Staff · Aug 9, 2013 at 7:29 pm

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  I just noticed a duplicate charge for your VideoPress renewal on the same site, so I refunded your account $60 for the second charge. It can take 1-2 weeks for a refund to be reflected on your account.