Billing Problems

  • Unknown's avatar
    daltone626 · Member ·

    I believe i have canceled my purchases, and yet i have not been refunded.

  • Unknown's avatar
    staartmees · Member ·

    A refund can take up to 10 Business days. Mostly banks outside the USA do need a lot more of time to process a refund.

  • staff-ozmodiar · Staff ·

    Hello,

    Refunds typically show up within 24-72 hours. Though they can take up to 7-10 days and in rare cases, longer.

    I’m seeing a purchase made 11/8/20 and then a refund requested/processed that same day. Often when purchases and refunds happen in quick succession, banks simply cancel out the charge as if it never happened. So you won’t see a refund because the charge will also not be reflected on your account.

    I would encourage you to check with your financial institution and see if that is the situation here.

    Please let us know what you find out.

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