Billing problems with account transfer

  • Unknown's avatar
    ibdprogram · Member ·

    Hello,

    A former employee set up this website and transferred it to our company’s e-mail. We continue to update this website and be billed for it but none of the new billing transactions are showing up in our account. I assume they’re still showing up in the former employee’s account but we can’t get into that account. We need to reconcile these receipts in our expenses portal for work. I need a staff member to help with this but I can’t get private help since it says we don’t have a paid account even though we do!!! Very frustrating, please help.

    Thanks!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ibdprogram · Member ·

    Can someone please reply to me about this?

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