billing query

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  fritz31622 · Member · Nov 17, 2023 at 5:40 pm

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  you charged my cc and I did not authorize it. my account says that there was no billing on my account. I had canceled my account months ago, My bank says to connect with you first. Help

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Nov 17, 2023 at 7:48 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  Please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

  Once you are connected to the correct account we are happy to assist you further. Thanks!