Billing query

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  info0502186 · Member · Aug 6, 2018 at 9:59 pm

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  Just wondering if I am still getting billed for this domain?

  marissamiccoli.com.au
  thank you
  If so how do I stop it

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  staff-zara · Staff · Aug 7, 2018 at 1:55 am

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  Hello there, you could check if you have auto-renewal subscriptions at Account Settings > Manage Purchases.

  For more information on subscriptions renewal, have a look at this article: https://en.support.wordpress.com/auto-renewal/

  I’ve added the modlook tag for Staff assistance to check on your account as well.

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  fstat · Staff · Aug 7, 2018 at 7:38 am

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  Hi there,

  That domain is not registered through WordPress.com, but there’s an active mapping upgrading that point to a WordPress.com site. However, the mapping upgrade is owned by a different account than the one you’re currently using to contact us so if you like to manage it you need to log in to that account.

  If you’re not able to access that account, please read our Account Recovery guide:

  Recover Your Account