Billing query

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  sharrongreen · Member · Aug 11, 2020 at 1:09 pm

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  Billing query

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  staff-blorbo · Staff · Aug 11, 2020 at 6:12 pm

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  What question did you have?

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  sharrongreen · Member · Aug 11, 2020 at 6:55 pm

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  Hi there
  Thanks for getting back so quickly. I need to renew my domain name by September, but when I click the link I get a message saying that I haven’t got a website, but I have.
  Can you help please?
  Sharron

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  staff-blorbo · Staff · Aug 11, 2020 at 7:05 pm

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  We have absolutely no history of domains, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the domain name you’re trying to renew?

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  sharrongreen · Member · Aug 11, 2020 at 11:14 pm

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  That’s strange – it’s https://rhymesnroses.com – I’ve paid for WordPress Premium but not used it yet and received emails to urgently renew the domain name
  Sharron

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  staff-blorbo · Staff · Aug 11, 2020 at 11:34 pm

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  That belongs to a different WordPress.com account here, not the one you’re currently logged in to.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

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  sharrongreen · Member · Aug 31, 2020 at 6:12 pm

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  I still need assistance please. When I click renew on the email message I get a screen saying that I don’t have a website, but I do!

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  staff-blorbo · Staff · Aug 31, 2020 at 9:17 pm

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  Please refer to my reply above from August 11.

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  sharrongreen · Member · Aug 31, 2020 at 11:26 pm

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  I don’t understand your point. I am ready to pay the £15 renewal fee but the link in the email that I have repeatedly been sent leads nowhere.

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  staff-blorbo · Staff · Aug 31, 2020 at 11:31 pm

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  You are not currently logged in to the correct WordPress.com account, that is why you cannot control this.

  You will need to log in to the correct WordPress.com account first, then you can control it at https://wordpress.com/me/purchases

  If you do not recall the password for the correct account (which again is not the one you’re currently logged in as), we have some options for you at https://wordpress.com/support/account-recovery/

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  budulike · Member · Sep 2, 2020 at 6:16 pm

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  I was able to click the renewal notice today but aside from the £15 domain renewal the bill is for £171 for services that I don’t need (I paid £84 by automatic renewal for WordPress Premium in July). Can the correct bill be reissued please?

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  staff-blorbo · Staff · Sep 2, 2020 at 6:55 pm

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  Using a custom domain at WordPress.com requires also having a paid plan.

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  budulike · Member · Sep 2, 2020 at 9:15 pm

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  I understand that the WordPress Premium plan includes

  “Your plan gives you some awesome features
  Ability to set a custom domain as your primary site address.
  Access to entire library of premium themes for the perfect look.
  Unlimited access to design and tech support with live chat or email.
  Simple Payments solution that makes it easier to accept credit card payments.
  13 GB of storage space for images, documents, audio, and much more.”

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  staff-blorbo · Staff · Sep 2, 2020 at 9:48 pm

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  That is correct, it’s also required to use a custom domain with a site here.