Billing Question

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  efranzone · Member · Oct 17, 2016 at 3:58 pm

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  I received an email that my Akismet and Vaultpress accounts were cancelled. I believe it was because my credit card was deactivated. How can I reinstate these accounts?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 17, 2016 at 6:02 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Oct 17, 2016 at 6:03 pm

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  Note this support doc: Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

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  staff-doublebassd · Staff · Oct 17, 2016 at 9:22 pm

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  Hi there,

  The best bet is to contact VaultPress and Akismet directly and their respective teams will be able to assist you in reactivating our account:

  https://vaultpress.com/contact/
  https://akismet.com/contact/

  Let me know if you have any other questions. Thanks!