Billing Question

• 

  mforecki · Member · Oct 9, 2017 at 9:50 pm

  • Copy link
  • Add topic to favorites

  I have a billing question. Where is the number to call?

• 

  labifrancis · Member · Oct 9, 2017 at 10:15 pm

  • Copy link

  Hi there,

  WordPress.com do not offer phone support but there is an option for live chat which you can access by going to My Sites → Help and clicking on Contact Us towards the bottom of the page if you have an active planEmail support is also available. Here is a support document on how to get help: https://en.support.wordpress.com/help-support-options/

  If you need a staff to answer your question on this forum, you can follow these steps:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this helps.

• 

  gemmacevans · Member · Oct 10, 2017 at 8:15 am

  • Copy link

  Hi mforecki,

  As @moodyblerd mentioned, we don’t provide phone support but I can help you here.

  There are no purchases owned by the account you are currently logged in to. What do you need our help with? If you have already purchased an upgrade, what is the URL of the site you purchased it for?

  Thanks!