Billing question.

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  justinstimpson · Member · Oct 23, 2017 at 4:20 pm

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  Hi there,

  My name is Justin Stimpson – I logged on to my WordPress account for the first time in several years today, to begin potentially setting up a new site. When I was poking around getting re-acquainted with the platform, I found that I was billed for a second year of a premium account at $99 in 2015.

  Was that an automatic renewal? I’m very certain I had opted out of any auto-billing, because the site for which premium was used was temporary. I was not aware of the second charge ever occurring.

  Any insight you can provide into this would be great, thanks!

  Justin

  The blog I need help with is: (visible only to logged in users)

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  akumarjain · Staff · Oct 23, 2017 at 4:52 pm

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  I am tagging this thread with modlook for the attention of the support team as they have access to your account. Please wait while someone from the support staff gets back to you on this.

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  supernovia · Staff · Oct 23, 2017 at 5:47 pm

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  Hi @justinandceleste, you did have an auto renewal back in 2015. I don’t see a record of auto renew being disabled, and we tend to send an almost annoying amount of email about auto renewals, for what it’s worth. Sorry this one slipped by.