Billing question

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  daniellehitchen · Member · Oct 22, 2018 at 5:53 pm

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  I have a charge on my credit card from Automattic / WordPress. I have no idea what this charge is for, no receipt, and no record for this transaction. Can you help me?

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 22, 2018 at 5:57 pm

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  Hi there,

  I’ve tagged staff to help you with this issue. You’ll likely receive a response in a few hours, and they’ll be able to state best how to proceed.

  In the meantime, you can find out the reason you were charged here: https://wpchrg.wordpress.com/

  Thank you. :)

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  supernovia · Staff · Oct 23, 2018 at 12:41 am

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  @daniellehitchen @torres126 is correct; the fastest way to discover the reason for the charge is to use the secure form at https://wpchrg.com

  Or, if needed, we can reach out to you by email so you can share the transaction ID somewhat more privately, and we can look up the charge that way. Let us know if you’d like us to email you, or whether you’ll use the form at wpchrg.com.

  Thanks!