Billing question

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  canndoadvocacy · Member · Sep 30, 2019 at 11:12 pm

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  hello, I have a recurring charge on my credit card from wordpress and I’m not sure what the charge is for

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  fstat · Staff · Oct 1, 2019 at 7:30 am

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  Hi there,

  I don’t see any charges on the account you’re contacting us from. Please use the following tool to determine if those charges are associated with WordPress.com or not.

  Why was I charged?

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  enlightenmentangels · Member · Oct 7, 2019 at 3:35 pm

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  Hello:

  My WP billing was about $300 – why is that? Can someone please help?

  THank you,

  Dawn

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  staff-doublebassd · Staff · Oct 7, 2019 at 5:37 pm

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  Hi there @enlightenmentangels

  That charge was for the WordPress.com Business for http://enlightenmentangels.wordpress.com. Is that a plan upgrade you are wanting?

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  stubbecus · Member · Nov 5, 2019 at 6:20 pm

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  Hi – I cancelled my Premium subscription and basically didn’t understand what I was doing. I knew I wouldn’t get a refund, but I thought I would be able to downgrade to a Personal subscription. But now it looks like I’ve paid for a Premium subscription that I’m not going to use and will have to pay another $46 to get a Personal subscription. Is there anyway to undo what I’ve done? Restore my Premium purchase? Or just downgrade it to Personal for the rest of the term? Thanks!

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  staff-blorbo · Staff · Nov 5, 2019 at 6:42 pm

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  I have restored the Premium Plan to your site.

  Downgrading to Personal at this point won’t make any difference, as we do not issue pro-rated refunds or credits.

  In this case, I recommend keeping the Premium Plan until it expires on August 25, then purchasing a Personal Plan after it expires.

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  stubbecus · Member · Nov 5, 2019 at 11:23 pm

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  Thank you!