Billing question

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  shailesh8f59440ba0 · Member · Nov 15, 2019 at 9:49 pm

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  There is a charge on my cc. I need to talk to someone about what that is for. How do I call you? I’ve looked everywhere. I can’t find any way to talk to someone.

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 15, 2019 at 11:21 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://en.support.wordpress.com/contact/?whywasi=charged

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  shailesh8f59440ba0 · Member · Dec 2, 2019 at 5:27 pm

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  Hi – I entered the information on my statement. It says no transaction found.

  Here is what is on my statement:

  [redacted]

  09/12

  $158.00

  I don’t want to post my CC details.

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  staff-doublebassd · Staff · Dec 2, 2019 at 5:43 pm

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  I redacted the information you provided since this is a public forum, but it looks like a charge from WooCommerce.

  These community forums only provide support for WordPress.com hosted sites. The WooCommerce team should be able to assist you with this.

  Since you have a paid WooCommerce extension, you can reach out to them here.

  Thanks!

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  shailesh8f59440ba0 · Member · Dec 2, 2019 at 6:01 pm

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  Thank you. I’ve contacted them.

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  staff-zinnia · Staff · Dec 2, 2019 at 6:28 pm

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  Great. Someone will be in touch as soon as possible.