billing question
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I really need to talk to a real person and not only through email. Please call at [redacted]. My husband opened this account years ago, but died 8 years ago. I kept the email address for several years, but it was somehome cancelled through Google. I was just billed again. I need to cancel this whole account, as I am no longer able to get into the account and had to change my email address. I do NOT have any administrative passwords available to me. All the information on this account died when my husband died. Can I cancel and get a refund?
WP.com: Yes
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
I’m truly sorry to hear about your loss, and I understand how challenging it can be to manage an account that was created by a loved one who has passed away. I’ll do my best to help you with your request to cancel the account and process a refund.
Since you mentioned that you were just billed again for the site likeashepherd.com, it means that the site is connected to an active credit card. In order to help you further, we would need the transaction ID from your credit card statement. You can find instructions on how to locate this ID by following our guide here: https://wordpress.com/support/billing-history/#on-your-credit-card-statement
Once you have the transaction ID, please submit it to us through the Account Recovery form available at this link: https://wordpress.com/wp-login.php?action=recovery. This will help our team review your submission and grant you access to your husband’s account. After you gain access, you’ll be able to cancel any upgrades associated with the account and request a refund.
If you have any further questions or need assistance along the way, please don’t hesitate to reach out. We’re here to help.
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