Billing Question

• 

  willciolino · Member · Apr 22, 2024 at 3:57 pm

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  My credit card was automatically charged from WordPress on March 27, 2024 for $199.00, however I cannot find any recent purchases in my billing history for any of the sites associated with my account?

  How do I go about escalating this issue immediately so that I can get a refund on my card?

  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  maciejpilarski · Staff · Apr 22, 2024 at 8:24 pm

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  Hi there!

  Thank you for your message. I don’t see any recent charges associated with the account you are contacting us from.
  Do you have multiple WordPress.com account or had a WordPress site hosted outside of WordPress.com?
  You can check the transaction ID of the charge by following the steps here:
  https://wordpress.com/support/account-recovery/#account-recovery-help
  Once you find the transaction ID, you can message us at help@wordpress.com so we can verify it on our side.