Billing Questions…
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Hi, by accident I bought 2 premium upgrades for $99, when I only meant to buy 1 for my domain name. How do I cancel and get reimbursed for the extra upgrade?
Also, I bought the Gridspace Theme, but I can’t activate it on my blog. How do I move this purchase over to my blog?
The blog I need help with is: (visible only to logged in users)
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Hi there,
I noticed a few support requests from you regarding your upgrades. I’m going to attempt to clear them all up here. Your account contains the following:
Blog: rfashcraft.wordpress.com
Domain name: rfashcraft.com
Theme: noneBlog: rebeccasgallery.wordpress.com
Domain name: none
Theme: gridspaceBlog: fenickdotcom.wordpress.com
Domain name: none
Theme: noneWould you like to move the gridspace theme to your rfashcraft.wordpress.com blog?
Do you need any further assistance with domain registrations or refunds?
:-)
Joe -
Yes, I would love to move the gridspace theme to rfashcraft.wordpress.com / rfashcraft.com
Also, can you please move my $99 premium upgrade to rfashcraft.wordpress.com / rfashcraft.com, for some reason it doesn’t look like the upgrade has been applied.
Thank you!
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Hi Rebecca,
I’ve added 75 credits to your account, so that you can repurchase the gridspace theme for your rfashcraft.wordpress.com blog.
I see that you unsubscribed to the WordPress.com Premium upgrade on 2014-02-01. Would you like me to put it back on for you?
Let me know if you have any other questions.
:-) Joe -
That’s strange, because my billing history shows that I have only charges for two $99 upgrades… fenickdotcom.wordpress.com was an accident, so that should definitely be refunded. The rfashcraft.wordpress.com upgrade should still be active and charged, it’s just not showing up on my blog?
—- See below —
WordPress.com Premium (rfashcraft.wordpress.com)
014/02/01 15:16
8XM47602VX839342S
$-73.00WordPress.com Premium (rfashcraft.wordpress.com)
2014/02/01 15:05
6TE31165D9911781S
$99.00WordPress.com Premium (fenickdotcom.wordpress.com)
2014/02/01 15:02
00M406808E452305R
$-86.00WordPress.com Premium (fenickdotcom.wordpress.com)
2014/02/01 14:04
1N741540YL517221V
$99.00Premium Theme (Gridspace)
2013/05/23 13:34
36V49486LU746162C
$75.00 -
Hi,
WordPress.com Premium (rfashcraft.wordpress.com)
014/02/01 15:16
8XM47602VX839342S
$-73.00WordPress.com Premium (rfashcraft.wordpress.com)
2014/02/01 15:05
6TE31165D9911781S
$99.00You were charged $99 for the Premium upgrade, then refunded $73, the remaining $26 pays for the domain name, domain mapping and private registration.
Please let me know how else I can help!
– Joe
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Oh, okay.
I still want the premium upgrade for rfashcraft… should I do a new upgrade now?
And, will you refund $99 for the fenickdotcom.wordpress.com upgrade? This is the one that was bought in error.
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Hi,
Your Premium Upgrade on fenickdotcom.wordpress.com was refunded also, less $13 for the Domain mapping which you kept on there. I see that fenickdotcom.wordpress.com was deleted, was that your intention?
WordPress.com Premium (fenickdotcom.wordpress.com)
2014/02/01 15:02
00M406808E452305R
$-86.00
WordPress.com Premium (fenickdotcom.wordpress.com)
2014/02/01 14:04
1N741540YL517221V
$99.00I have restored the WordPress.com Premium Upgrade on rfashcraft.com, all you need to do now is repurchase the Gridspace theme for that domain with the credits I put in your account.
Let me know if you need any more help with this.
– Joe
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Yes, I did want to delete fenickdotcom.wordpress.com and anything related to it – I opened it by accident as I was learning how the store worked. If there is a way to be refunded for the domain mapping that would be great.
Thank you for restoring the upgrade to rfashcraft.com. I will repurchase gridspace.
Thank you for your help!!!
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Hi Rebecca,
I’ve refunded the $13 domain mapping as requested. Let me know if I can do anything else to help.
:-)
Joe
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