Billing questions

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  kmichaelp · Member · Mar 29, 2016 at 8:58 pm

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  I do not have a credit card on file but I was billed. I need to know how to get a hold of someone in billing. HELP!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 29, 2016 at 9:01 pm

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  Note: Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  staff-doublebassd · Staff · Mar 29, 2016 at 9:07 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase. Do you have another account that you have access to?

  Let me know if you have any questions.

  Thanks!

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  kmichaelp · Member · Mar 29, 2016 at 9:09 pm

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  I am not sure what account. I only have that one. My email addresses are (email visible only to moderators and staff) and (email visible only to moderators and staff).

  Please cancel any and all wordpress accounts and refund my money. I do not have $99 to spare right now. Thank you.

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  kmichaelp · Member · Mar 29, 2016 at 9:11 pm

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  Sorry, I am not sure how to let you know about my accounts if I cannot use my email or my name. Can we work on this someplace where I can reveal those things?

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  staff-doublebassd · Staff · Mar 29, 2016 at 9:14 pm

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  Hey there,

  Not a problem! I have canceled your subscription for phslib.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

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  staff-doublebassd · Staff · Mar 29, 2016 at 9:14 pm

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  The e-mails that you provided were redacted from public viewing, so only I was able to see them. No worries.

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  kmichaelp · Member · Mar 29, 2016 at 9:15 pm

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  Thanks so much. You were terrific.

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  staff-doublebassd · Staff · Mar 30, 2016 at 2:26 pm

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  It was my pleasure. =)