Billing – Refund
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I canceled my premium plan and I was supposed to receive a credit of $99 but I only received half ($51). I initially signed up for the Personal plan but upgraded to the Premium. I want to cancel both all together and get my full refund of $99. Thank You.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Refunds and cancelling upgrades
There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Canceling domains
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.If that does not resolve your issue. Provide the following first:
The URL of the domain in question.
The username account that registered the site in question and purchased any upgrades for it.
Whether or not you wish to use the domain on another site.I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi pixeldesignery,
I’ve added a tag here to get staff to help you. You can also open a chat window and take care of the problem live at this link:
https://wordpress.com/help/contact
Best,
Jesse -
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Hi there,
As you are answering many threads I assume you are a staff wannbe. On Monday this forum will be full of trial employees and I will disappear until their trial is over.
Until then when I am in a thread you can tell because I enter the tags into the sidebar first and then respond. I will also now enter timethief is in this thread as a tag too. :)
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Thank you for clarifying. Your assumption is correct, although I’m not in any stage of the process beyond wannabe who’s practicing. I would like to minimize duplicating answers, so I will work on watching your tags. As I said yesterday, it’s apparent to me that you work hard around here. Especially as opposed to me, who is doing it to help others, but with ulterior motivations. Thank you for your work.
Is there a way to private message so we don’t have these conversations on other people’s threads?
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@pixeldesignery, I apologize for the off-topic banter. A staff moderator will be with you soon.
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Just mentioning that someone may not see a tag if two people are already in the same thread at the same time. Since your first replies were posted at the same time…
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One thing I regularly do before posting is copy my reply and refresh the page before pasting and submitting my reply. :) It’s not perfect but it helps.
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Hi @justjennifer,
That’s the practice I have in mind to begin alleviating my own double-posting.
Best,
Jesse -
Hi pixeldesignery,
I want to cancel both all together and get my full refund of $99.
I’ve refunded the remaining $48 to you and there is a copy of the refund receipt in your Billing History if you need it:
https://wordpress.com/me/purchases/billing
Refunds usually take 7-14 business days to show on your statement, so you can expect to receive the money around that time.
Come back to me if you need any further help.
Thanks!
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