Billing Refund for Website and Domain Hosting

  • Unknown's avatar
    winmediaau · Member ·

    Hi, Ive recently cancelled my subscription with wordpres however I’ve made a mistake as I am setting my website with different providers. I’ve cancelled my subsciption and was indecated that I’m getting my refund. However from I’ve seen I got charged an extra $79! Why was there an charge and not a refund??

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out! Upon reviewing your account, it seems that you requested the cancellation the day after your purchase, and you were refunded in full. You can verify this information on your billing page here: https://wordpress.com/me/purchases/billing

    Furthermore, I only observe a single charge on your account. It’s possible that your bank account is displaying both a pending and completed charge. I suggest reaching out to your bank for confirmation. Otherwise, please be aware that it may take 7-10 days for the credit to reflect in your bank account.

    I hope this explanation clarifies things for you! Let me know if you have any further questions or if there’s anything else I can assist you with.

  • The topic ‘Billing Refund for Website and Domain Hosting’ is closed to new replies.