Billing / Renew Upgrade

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  fishhyren · Member · Feb 5, 2015 at 9:42 pm

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  This blog was started/upgraded by a user who no longer works at our University. The auto-renewal failed because that credit card is no longer valid.
  I would like to purchase another year of Premium for the site but I’m not able to find a way to do that — Even to “gift” the premium for another year.
  I was made an Admin to the site, but the option to change billing or do a one-time payment does not appear to be available.
  Please help us renew the site.

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Feb 7, 2015 at 5:15 pm

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  @fishhyren

  At present, there are no Upgrades associated with your WordPress.com user account.

  Are you inquiring about a site that is associated with another account?

  If so, please confirm, and I will privately respond with your Account Recovery options.

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  fishhyren · Member · Feb 11, 2015 at 10:18 pm

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  @pmciano
  I’m not sure how to PM on here-
  It was originated by another user who made me administrator of the site (they have left)-
  This is time sensitive for obvious reasons.
  Thanks,
  -Scott

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  pmciano · Member · Feb 12, 2015 at 2:16 pm

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  @fishhyren

  I will respond privately, via email.

  You will hear from me soon.