Billing settings

• 

  heidieriksson · Member · May 3, 2017 at 10:10 am

  • Copy link
  • Add topic to favorites

  Hi! I have recieved a notion from you that on May the 19th I will be charged for renewal automatically. I have a new card so this won´t work and I can not find a way to log in and change billing settings. uthyresilodde.se renews soon.
  The domain uthyresilodde.se, mapped to the site ‘lindapihl.wordpress.com’ will renew automatically in 30 days.
  Best regards Heidi Eriksson

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 4, 2017 at 10:03 pm

  • Copy link

  Please see here Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

• 

  timethief · Member · May 4, 2017 at 10:04 pm

  • Copy link

  Are you logged in under the exact same username account that registered the underlying .wordpress.com URL and purchased the upgrade for it?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the underlying .wordpress.com blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. https://en.support.wordpress.com/manage-purchases/

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the site and upgrade to your username account by using this process.
  Transferring a Blog to Another WordPress.com User or Account https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/
  Transferring upgrades https://en.support.wordpress.com/my-upgrades/#transferring-upgrades
  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

• 

  gemmacevans · Member · May 5, 2017 at 9:05 am

  • Copy link

  Hi Heidi,

  Domain mapping for uthyresilodde.se is owned by lindapihl — please login to this account to renew it.

  Your card details can be updated using the steps in this guide:

  https://en.support.wordpress.com/change-credit-card-details/

  Come back to me if you have any problems.