Billing: Still charged after website shut down

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  markburnettblog · Member · Apr 17, 2019 at 3:08 pm

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  I shut down our companies websites at the end of February and we are still being charged for them. Need all charges to be reversed. Please have someone from billing support contact me.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 18, 2019 at 12:17 pm

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  Hi markburnettblog,

  markburnettblog.wordpress.com is using the Free plan and no upgrades have been purchased through this account. Please try entering the payment details into the “Why was I charged?” form for more information:

  Why was I charged?

  The Contact Support » link (on the right) can be used to contact our payments team directly if you would like to request a refund — please don’t dispute the charge as this will create a chargeback and lock the payments. It’s best if you contact us through the link I mentioned above and we’ll be happy to take a look.