Billing – unauthorised
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HI. I’m self-hosting my website on http://www.intelligentwomen.co.uk so shouldn’t be being billed to run the site on WordPress.org. Can you please refund the charges and tell me how to make sure that the recurrent payment does not recur? Thank you.
The blog I need help with is: (visible only to logged in users)
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Unfortunately, you failed to provide any details. Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.
What are the specifics please?
Which username account and site URL does this relate to?
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
This thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hello,
Can you please refund the charges and tell me how to make sure that the recurrent payment does not recur?
I’ve checked your WordPress.com account and no charges have been made recently.
You had a Premium plan for your WordPress.com site (intelligentwomenshouldknow.wordpress.com) but the renewal for that was cancelled a couple of weeks ago and the last payment was February 2016. You can see this in your Billing History here:
https://wordpress.com/me/purchases/billing
Come back to me if you have any questions.
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