Billings not showing

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  minglemarketsaustralia · Member · Jan 16, 2021 at 12:57 am

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  Hi all, we have a website with WordPress and I am logged in to the user dashboard. I followed the guide on how to view Billings but there is nothing in our recent payments. I am so confused trying to understand how we are being billed on an annual basis, but I can’t see anything!
  Thanks!

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  minglemarketsaustralia · Member · Jan 16, 2021 at 1:30 am

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  This is the website: https://minglemarketsaustralia.com.au/

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  staartmees · Member · Jan 16, 2021 at 7:39 am

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  I guess those billing where on another account. To find out what those billings are about, go to https://wpchrg.wordpress.com/

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  staff-mckluskey · Staff · Jan 16, 2021 at 7:42 am

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  Hi there!

  There are no sites and so no subscriptions under the account you’re reaching out from. What’s the address of your site? Could you have opened it under a different account of yours?

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  justjennifer · Member · Jan 16, 2021 at 1:48 pm

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  Hi there, just noting that the second reply with the site address from minglemarketsaustralia was caught in our forum spam filter.

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  staff-mckluskey · Staff · Jan 16, 2021 at 2:49 pm

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  Ah, thanks for pointing that out @justjennifer, somehow I haven’t noticed that!

  
  @minglemarketsaustralia, your site is indeed owned by a different account of yours. If you’re having problems accessing it, please check out this page and fill out the Account Recovery:

  https://wordpress.com/support/account-recovery/.